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Grandstream Phone Voicemail Setup

SETTING UP YOUR VOICEMAIL

The first time you access your mailbox, the system will walk you through setting up your password, name recordings, and greetings. Please follow this all the way through and it will not play the tutorial again. The following instructions are for when you need to change something after the initial setup.

Recording Your Greetings

  1. Press the Message key  on your Grandstream phone or press * 97 from the phone
  2. Enter your password. In default, this your extension number, followed by the # key.
  3. Press 0 for Mailbox Options.
  4. You have the option of recording up to three greetings.
    At the very least, record an Unavailable Message.
    Press 1 to record the Unavailable Message.
  5. Record the message after the tone and press pound.
  6. To keep the message, press 1 to accept the message. If not satisfied, press 3 to re-record and repeat steps 5 and 6.

Recording name

  1. Press the Message key.
  2. Enter your password, followed by the # key.
  3. Press 0 for Mailbox Options.
  4. Press 3 to record your name.
  5. Record the name after the tone and press pound.
  6. To keep the message, press 1 to accept the message. If not satisfied, press 3 to re-record and repeat steps 5 and 6.

Setting Your Mailbox Passwords

We strongly recommend you change your voicemail password as soon as possible. By default, it is your extension number. Anyone who knows this can access your mailbox through the web and listen to and delete your messages, see your call logs, and modify settings on your extension.

  1. Press the Message key.
  2. Enter your password, followed by the # key.
  3. Press 0 for Mailbox Options.
  4. Press 5 to change your password.
  5. Please enter your new password, followed by the pound key.
  6. Re-enter your password followed by the pound key for confirmation.
  7. If everything is correct, the system will tell you your password has been changed.

Recording a Temporary Greeting

Use the Temporary Greeting when you want to record a greeting that you plan to use for a limited time (for example an out-of-office greeting).

  1. Press the Message Key.
  2. Enter your password, followed by the # key.
  3. Press 0 for Mailbox Options.
  4. Press 4 to record your Temporary Greeting
  5. After the tone, record your temporary greeting.
  6. Press # when finished.
  7. Follow the prompts to confirm or record the greeting again.

Deleting Temporary Greeting

When you want to use your original greeting, delete your temporary greeting. To do this:

  1. Press the Message Key.
  2. Enter your password, followed by the # key.
  3. Press 0 for Mailbox Options.
  4. Press 4 to record your Temporary greeting.
  5. Press 2 to delete your Temporary Greeting.
  6. Hang up.

Listening To Messages

New messages

  1. Press the Message key.
  2. Enter your password, followed by the # key.
  3. Press 1 to listen to new messages.
  4. Follow the prompts to save, delete, etc.

Old messages

  1. Press the Message key. .
  2. Enter your password, followed by the # key.
  3. Press 2 to change folders.
  4. Press 1 for old messages (or listen to the prompts to select another folder).
  5. Follow the prompts. To retrieve messages from another extension (on-site)
    1. Dial 924 for the Voicemail Gateway.
    2. Enter your extension or mailbox number.
    3. Enter your password.

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